Terms & Conditions

The following terms and conditions apply to all use of and orders placed on Cala Jade website calajade.com. Cala Jade reserves the right to revise the terms and conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accepted the Terms and Conditions and the Privacy Policy.

Please make sure that you have read and understood the Terms and Conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from out shopping bag, you will be required to re-enter your selection of products. Cala Jade does not reserve items for future purchase.

All orders placed on Cala Jade website calajade.com are stored in our customer system. The information being saved is the customers shipping and billing address, and order history. You can choose your own password for login. Here you can view your own profile which contains order history and information such as customers shipping and billing address. All profiles can be deleted by contacting us at shop@calajade.com.

Shortly after placing your order you will receive an order confirmation by e-mail including your order number, details of the product you have ordered and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24h after placing an order, please contact us at shop@calajade.com. If the items purchased are in stock, we can fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your e-mail with all shipment details. In the unfortunate event of an item being out of stock, you will be notified by e-mail. 

The default currency on our online shop is NOK (Norwegian Kroner). All prices include VAT. Prices do not include service, payment and delivery charges.

Cala Jade reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We, however, take reservations for typing errors.

INTERNATIONAL

All prices are shown without Norwegian VAT when you are entering the website from all countries outside Norway.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges.

We accept VISA, Mastercard, Paypal and in all markets we ship goods to. Vipps and Klarna are accepted as the payment method in Norway.

The default currency on our online shop is NOK (Norwegian Kroner) on calajade.com. Your order total will therefore change from your chosen currency to NOK (Norwegian Kroner) when you proceed to Checkout. Shipping and discounts will be calculated at checkout. If you order from the international site you will have access to Shopify payment and multi currency checkout.

Cala Jade offer worldwide shipping. Your order will be dispatched within 1-3 workdays from the time you place your order. We dispatch orders from Monday to Friday and deliver on working days. When your order is dispatched, you will receive a shipping confirmation by e-mail including all shipment details. All orders are sent from our warehouse in Oslo and Denmark, depending on stock levels and the country you order from.

Cala Jade offers free standard delivery on orders above 1500 NOK within Norway. Please note that shipping cost will be applied or deducted to your order at checkout.

SHIPPING INFORMATION NORWAY

Bring - standard shipping: 80 NOK

SHIPPING INFORMATION INTERNATIONAL

Shipping fee EU and UK: 300 NOK

Shipping fee outside of America and Canada: 400 NOK

Shipping fee Asia and Australia: 500 NOK

INTERNATIONAL DELIVERY

All international orders are with DHL Express and require a signature upon delivery. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). Please note that DHL cannot deliver to P.O. Boxes or APO/FPO addresses.

With DHL you can have your order delivered ODD (On Demand Delivery) which allows you to change the pick-up point to wherever is most convenient for you.

TAXES AND DUTIES

All orders are shipped Delivery Duty Paid (DDP) whereby all applicable duties and costs are included in the price. Your order is not subject to any additional charges when receiving the parcel.

IMPORTANT INFORMATION
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 7 days after the order was placed. Some delays may occur during sales, public holidays or severe weather conditions. Delivery times are provided as guidelines only, and do not consider possible delays caused by payment authorization, stock availability and/or delays through customs. 

Please notice that we are unable to deliver to P.O. box addresses.

All measurements are approximately, and variance may occur. Please have average sizing in mind and note that minor differences may occur.

You may return any products you have ordered from our online shop within 14 days from receipt of delivery. Please contact shop@calajade.com with your order number in order to receive return shipping label for via email. The product(s) must be returned via us, if not Cala Jade is not responsible for the package. There will be a return shipping fee withdrawn from the refund amount. 

All goods returned for refund must be unused with original packaging intact. Customers are advised to obtain proof of postage when returning goods. Cala Jade cannot be held responsible for returned goods being lost in transit without proof of postage. Repayment will be made within fourteen days after we have received the product from you. You will not be refunded the original amount you may have paid for shipping.

We reserve the right to refuse any returns that do not match with these criteria.

NORWAY

When returning an order from Norway we deduct a fee of 150 NOK.

INTERNATIONAL

When returning an order from outside Norway we deduct a fee of 300 NOK.

If you want to get a different item, or change original item to a different size or color, please place a new order at calajade.com. The refund for the original order will be processed as soon as the parcel has arrived at our warehouse.

The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, Cala Jade will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and the customer has received a confirmation mail regarding this, Cala Jade will only issue a refund of the amount excluding shipping cost when the shipment is returned.

 
If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that Cala Jade only issues a full refund if the product/s is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return shipment is not marked correctly and VAT related costs were charged to us.

You can return items bought on sale within 14 days from receiving it. Make sure all products are exactly as you received them, including tag, dust bag, labels or similar. If returning shoes, the shoe box should also be returned. We deduct a fee of 80 NOK on your refund when you return item(s) bought on sale, in addition to 150 NOK for the return cost. Note that if you paid a shipping fee when you placed your order, this will not be refunded when returning your order.

Discount codes are valid on fullprice items, and can not be combined with items on sale.

Cala Jade gift cards are valid at calajade.com and expire 1 years after purchase. Cards are not replaced if lost. Cards cannot be exchanged for cash and no change is given. Any remaining balance can be used for future purchases. Gift cards are non refundable.

There is a 1-year warranty on products sold on www.calajade.com. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at shop@calajade.com within 2 months after purchase. Please place the item back in a dust bag to avoid any added scratches or damages. Always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, Cala Jade will either repair, exchange or make a full refund including shipping costs when the return of the claim is received.

All items are insured against theft and accidental damage whilst in transit from Cala Jade warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Cala Jade does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, you will be contacted by e-mail. Although we do our best to display correct images, correct colors, info and prices, errors may occur.

All your personal information is handled under strict confidence. Cala Jade will never give any of your personal information to 3rd parties. All information is encrypted for safety. Personal data collected from customers online consists of name, address (both shipping and billing addresses), email address and telephone number. Cala Jade may also store information regarding your purchases, information regarding product and size, and purchase price and date.

Cala Jade use “Cookies” (Read more under “Cookies” below) and track IP addresses so we can improve our services and enhance your experience. Cala Jade does not sell or rent out personal customer data. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your name and other personal data from Cala Jade customer database. You are also entitled at any time to request removal from our marketing/newsletter list by contacting us at shop@calajade.com or click “unsubscribe” on the bottom of each newsletter. 

For the safety of your personal information, we use SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.

To make this site work properly, we sometimes place small data files called cookies on your device.

WHAT ARE COOKIES?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

HOW DO WE USE COOKIES?

Our store, managed by Shopify, uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.

HOW TO CONTROL COOKIES

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. 

Copyright in the documents provided in this site (including, without limitation, the trademarks of Cala Jade, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Cala Jade and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Cala Jade. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at shop@calajade.com.

All items from Cala Jade, either bought on www.calajade.com or at any other retailer may be bought for personal use only and not for resale. By placing an order on www.calajade.com you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Parental or guardian consent is required for customers under the age of 18.

The terms of use are complied in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction.

C & J Studio AS

Bygdøy Alle 7, 0257 Oslo

Norway

VAT. Nr. 995 732 20