We ship worldwide. We dispatch orders from Monday to Friday and deliver on working days.
We are working hard to get your order to you as soon as possible. Please allow us extra days for order processing during pop-up sample sale period.
Cala Jade offers free standard delivery on orders above 1500 NOK within Norway. Please note that free shipping will be applied to your order at checkout.
Delivery Information Norway:
Standard shipping - Small (0,1-1,0 kg): 80 NOK
Standard shipping - Medium (1,0-20 kg): 150 NOK
Delivery Information International:
Standard shipping - Small (0,1-1,0 kg): 150 NOK
Standard shipping - Medium (1,0-20 kg): 200 NOK
Norwegian orders will be delivered within 2-4 working days from the day you received your shipping confirmation.
International orders will be delivered within 5-10 working days from the day you received your shipping confirmation.
Please note that shipping cost will be applied or deducted to your order at checkout.
Kindly note that delivery to rural addresses can result in longer delivery times.
For Posten/Bring delivery service, your order will be delivered to your local delivery point. Delivery notification will be sent via sms and/or email when your package is ready to be collected.
For international delivery we will use the most convenient option due the destination (UPS, TNT or Fedex). The shipping cost will be the same.
Taxes and duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and custom duties are included in the price.
You may return any products you have ordered from our online shop within 14 days from receipt of delivery, free of charge. All goods returned for refund must be unused with original packaging intact. Customers are advised to obtain proof of postage when returning goods. Cala Jade cannot be held responsible for returned goods being lost in transit without proof of postage. Repayment will be made within fourteen days after we have received the product from you. You will not be refunded the original amount you may have paid for shipping.
We reserve the right to refuse any returns that do not match with these criteria:
Place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product.
Write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition and that customs duties and other applicable taxes are not added.
Return shipping fee of 300 NOK will not be refunded in case of return of items purchased during pop-up sample sale.
Cala Jade, Nedre Slottsgate 5, 0157 Oslo, Norway
NEED HELP OR HAVE QUESTIONS?
If you have any questions, we'll be happy to answer your emails at email@example.com.